Work With Your 24/7 Monitoring Team
Any time your home alarm system in Ocala goes off, your 24-hour monitoring specialists will spring to action. The first move is to confirm your alarm, and that includes communicating with you. The procedure they adhere to depends on the sort of emergency. To illustrate, when the emergency is of a medical nature, a single attempt will be made to contact you before help is sent out. If you have a break-in - the most frequent sort of alarm - a monitoring professional will adhere to these procedures to reach out to you:
- An attempt will be made to communicate with you via the touchscreen interface. You will generally be asked for a passcode.
- If that attempt doesn’t get an answer, a call is attempted to your main contact number.
- A secondary number or first emergency contact is attempted next.
- If there is still no answer, local police officers are sent.
- Your monitoring specialists will attempt to reach you again once authorities are alerted.
If you're not able to communicate with monitoring agents, that’s OK. Support will still be dispatched even if you're unable to substantiate the emergency.
Get prepared for any crisis with a Vivint home alarm system in Ocala
Get prepared for any emergency with a contemporary home alarm system in Ocala from Vivint. Dial (352) 922-3678 to begin designing your property’s protection today.